Greg's team needs to fly in engineers from Japan to troubleshoot issues on his conveyor servo. Is this necessary? No. Why does it happen? Because Miyazaki was never able to properly translate the solution for Greg. Kyle doesn't get it either.
Every trigger condition, every judgment call under pressure, every workaround that became a standard. It all started with a Miyazaki and a Greg.
When Greg retires, gets promoted to corporate, or takes another job - will Bill get trained? Will anyone? Or does that knowledge just... disappear?
This isn't a training problem. It's a knowledge architecture problem. The most valuable intelligence in your plant doesn't live in your MES, your historian, or your ERP. It lives in the heads of people who've spent years learning what the machines actually do - not what the manuals say they do.
We built this worksheet to help you find it, map it, and start turning it into something that survives Greg.
Get the Worksheet
Enter your work email to download the Operational Memory Worksheet and start mapping the intelligence that lives on your floor.
No sales pitch. This is a real working tool - the same framework we use internally.
What's Inside the Worksheet
Tab 1
Plant Overview
Key knowledge holders inventory, shift performance variance analysis with example data showing how a 13% OEE gap between shifts maps to ~$200K/yr in lost output.
Tab 2
Line Intelligence Map
Pre-filled examples showing how to capture detection methods ("hears a specific click pattern from filler head 7"), decision logic, and response time gaps between best and average operators.
Tab 3
Machine Decision Logic
The deep catalog - critical variables, trigger conditions, operator thresholds vs. system thresholds, and where each piece of knowledge actually lives today.
Tab 4
Knowledge Gap Score
Auto-calculated risk scoring with formulas that assign priority tiers (Critical → Low) and recommend specific AI agents based on which knowledge gaps are most urgent.
Start Mapping Your Operational Memory
Download the worksheet and fill it out with your team - or book a session with us to walk through the framework together and see how it connects to the process for building agentic solutions for your plant.
The worksheet is yours to keep. The session is 30 minutes, no commitment - we'll show you how this framework maps directly to the AI agents we deploy on the floor.
